Refund policy

At Erudeals, we aim to provide a smooth and reliable shopping experience. Please review our return and refund policy below.

Returns

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • It must include original packaging and tags
  • Proof of purchase (order confirmation or receipt) is required

Return Request Process

To initiate a return, please contact us at:

erudeals@gmail.com

Once your request is approved:

  • You will receive return instructions
  • Returns must be sent to the provided address
  • Items sent without prior approval will not be accepted

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery
  • Provide clear photos of the issue

We will:

  • Offer a replacement, or
  • Provide a full refund, depending on the situation

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Opened or used beauty/skincare products
  • Items not in original condition
  • Clearance or final sale items (if applicable)

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed within 5–10 business days

Refund method:

  • Original payment method, or
  • Bank transfer / cash equivalent (where applicable)

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. If the issue persists, contact us at erudeals@gmail.com

Exchanges

We only replace items if they are defective, damaged, or incorrect.
For exchange requests, contact us via email.

Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

Contact Us

For any questions regarding returns or refunds:

erudeals@gmail.com