Shipping policy

At Erudeals, we are committed to delivering your orders efficiently and reliably. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after confirmation
  • Orders are not processed on weekends or public holidays
  • You will receive a confirmation email once your order has been successfully placed

Shipping Timeframes

Delivery times vary based on your location:

  • Local / Domestic Orders: 3–7 business days
  • International Orders: 7–15 business days

Please note: Delivery times are estimates and may vary due to external factors such as customs delays, weather conditions, or courier issues.

Shipping Charges

Shipping fees are calculated based on:

  • Delivery location (state/region/country)
  • Order weight and size
  • Shipping method selected at checkout

Final shipping costs will be displayed at checkout before payment.

Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email
  • You can track your order through the provided courier link

Shipping Address Accuracy

Customers are responsible for providing accurate shipping details.

We are not responsible for:

  • Delays or losses due to incorrect or incomplete addresses
  • Failed delivery attempts

Delays & Exceptions

While we aim to meet estimated delivery times, delays may occur due to:

  • High demand periods
  • Customs processing
  • Carrier-related issues

We are not liable for delays caused by third-party shipping providers.

Lost or Stolen Packages

If your package is marked as delivered but not received:

  • Please contact the shipping carrier first
  • If the issue persists, contact us at erudeals@gmail.com

We will assist you in resolving the issue, but we are not responsible for packages once marked as delivered.

Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 24 hours of delivery
  • Provide clear photos of the damage

We will review and offer a replacement or refund where applicable.

Customs, Duties & Taxes

For international orders:

  • Customs fees, duties, or taxes (if applicable) are the responsibility of the customer
  • These charges are determined by your local customs authority

Contact Us

For any shipping-related questions:

Email: erudeals@gmail.com